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We were surprised at how gorgeous the place is! I am most grateful at how accommodating Elaine is (it included a last minute 5.45am pickup) & how she managed to quickly calm & settle my hyper one down.
Elaine is very reliable, patient & observant, & shared ways to improve my boy's wellbeing. Teejay follows her everywhere she goes, as if they have met long before, I am glad Teejay & I found BFF Pet Hotel.
Oscar jumps out of my car's window into Elaine's arms during drop-offs. She is the only sitter my kid approves of. Unlike with other sitters, Oscar doesn't cry when I leave him with her, & cries when I take him home. My husband is convinced Oscar loves Elaine more!
My dogs are high maintenance & quite frankly a pain in the a#$e, however, I feel completely confident leaving them at BFF for extended periods. Elaine has a calm disposition & influence on both owners & dogs, I think her secret is that she truly has empathy & love for dogs.
We did our research before sending Latte to BFF. Thank you, Elaine, for your great care & for returning Latte grass-trained! Really amazed at how you did it. Thank you for your outstanding & professional service, & for the access to the webcams so we could watch Latte anytime. Great job & well-done!
One of the most comfortable & enjoyable pet hotels in Singapore! Elaine & her team had our Husky treated like a little princess, & totally surpassed our expectations! If you are looking for a dog sitter that is empathetic & focused on your dog's well-being, BFF Pet Hotel is your best choice! My family & I have only good things to say & we will be back! :)
Unlike other groomers - who would take Miko over from me & expect me to leave immediately causing Miko to feel very confused - Elaine takes the time to let Miko & me warm up to the place. She takes the time to find out more about Miko both on arrival & prior (while securing an appointment over the phone). While Miko is being groomed, I also receive videos that help assure me Miko is enjoying her sessions.
After the session, Elaine would explain Miko’s current skin & fur condition & share what I should take note of when doing home grooming for Miko!
Sending Cotton to BFF is by far the best decision we have made & is money well spent. Timid & insecure, Cotton would growl at strangers & hide under tables. To build her conference, we have tried other daycare places. Big changes only happened with BFF. After only 2 sessions, she now approaches strangers & dogs on her walks! Elaine also provides us with behaviour performance reviews which help us understand Cotton better. Plus, the entire place smells really good & Cotton would often come home smelling so good! This is my heartfelt review.