Frequently Asked Questions
Is a temperament assessment required?
New guests are required to attend a pre-arranged 1 hr temperament assessment on their playstyle & sociability. On 'passing' the assessment, 1st time boarders are encouraged to join us for Daycare prior to boarding to get accustomed to a new environment.
What is being assessed - Dogs who display aggressive tendencies or who cause disharmony (including excessive mounting & dominance) during playtime will cause stress to the pack, & be found unsuitable for daycare and boarding.
Must my dog be neutered/ spayed?
Non-neutered male dogs will be allowed in group play as long as they do not cause disharmony (excessive mounting/fights) during playtime. Female guests who come into heat are not allowed into daycare for a period of 3 weeks to a month.
Guests that display occassional excessive mounting behaviour or excessive marking behavior may be required to wear a manner band/diaper. Guests that display overtly dominant behaviour may be separated from the pack where required.
What shots does my pet need?
To attend the assessment, all dogs need to be up-to-date (within the last 12 mth) on the 5 CORE vaccines (Canine Distemper, Adenovirus, Parainfluenza, Parvovirus & Leptospira). To keep everyone safe, BFF requires an extra vaccine - Bordetella/Kennel Cough - for all our daycare and boarding guests. Parasite & heartworm prevention is required too.
Can BFF administer medication?
We are able to administer vet-prescribed medication (except insulin injections).
Boarding guests, especially senior dogs and small breed dogs, are encouraged to build up their immunity 2 weeks ahead of boarding with good quality supplements & probiotics, & have sufficient rest.
What is BFF’s Concierge Service?
BFF staff provides 'live-in' care 24 hours a day, 7 days a week. 24/7 CCTV access is available for boarding guests. After-hours (7pm-8am) services & emergency check-in/out are available on request. Charges apply.
Is BFF open on public holidays?
The hotel remains open 365 days a year for boarding, however our office is closed on key public holidays & we do not accept Check-ins & Check-outs on key holidays. Daycare may be closed on days surrounding key holidays.
Why is my dog tired after Boarding?
Hotel life can be very exciting & some dogs play for a good portion of the day & return home exhausted but happy. They may sleep a lot in the 1 to 2 days that follow, & experience some soreness. We call it the BFF Hangover!
Why is my dog thirsty after Daycare?
Some dogs play continuously & hard, & drink less frequently as a result. Over excitement leads to panting, resulting in thirst. On returning home, encourage your pet to drink slowly & in small amounts at a time, to prevent vomiting.
Will my dog go on walks with the pack?
We schedule a morning & evening individual/pack walk as long as weather permits. Most pets, however, get more than their fill of exercise indoors, They are engaged through the day, socialising, running & playing in temperature-control environment. We provide extra walks on request (chargeable).
Can meals be prepared for my pet?
You are encouraged to bring your pet's food - kibbles, raw, cooked - to keep him on his regular diet to prevent stomach upset. Please attach meal instructions. We provide cooking service on request (chargeable). Alternatively, BFF offers Origi-7 air-dried organic kibbles, made with 100% real meat at $3-8/meal.
Can I bring my pet belongings?
Compulsory items to bring are collar/harness & name tag. For boarding, you may bring along toys, bed & your used t-shirt, Toys must not be smaller than a tennis ball as there are pet residents of various sizes. Please refrain from bringing valuable or irreplaceable items. Label all belongings well.
Do dog fights happen at play group?
Although rare, dog fights can still occur. Our staff monitor interaction & play to ensure all dogs engage in a friendly manner. Yet, some dogs like to play a lot & wrestle so scratches & injuries can sometimes happen. Having pet insurance is good practice. Dogs that cause fights will be placed separately from the pack.
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Privacy Policy of BreakFast at Fluffy’s Boutique Pet Hotel
BreakFast at Fluffy’s Boutique Pet Hotel operates the bffpethotel.com, which provides the Pet Boarding, Daycare, Grooming and Event Services.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the bffpethotel website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at bffpethotel.com, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected].